Frequently Asked Questions


1. Does the airport transfer take the client directly to the accommodation or does it leave at a drop off point in the city?

With private transfers, the vehicle shall take the client to, or pick him up as close as possible to the accommodation informed (private House, Hotel or other location), taking into account the physical characteristics of the vehicle and access to the contracted address, on a Shuttle Transfer the transfer will be done to a Hotel.

Except for access reasons or reasons beyond our control (narrow or pedestrian streets, private estates, or type / size of vehicle physically not allowing a nearer approach, police requirements, meteorological conditions like snow blocking access to hotel, etc. ) in this case you will be dropped and collected at the nearest available point.


2. What is the difference between Shuttle and Private transfer?

We offer the following types of transportation:

  1. Shuttle Transfer
    This a Shared service with other clients that offers a transfer with one or more stops between the Hotel chosen and the Airport. The vehicle use is accordantly with the clients sharing the Shuttle. At the airport the clients may have to wait up to 1 hour after the check in made before initiating the transfer, upon the departure, clients must contact us 48h before the departure date to know the pick-up time. The time is informed accordantly with the amount of clients sharing the transfer.
  2. Speedy Shuttle Transfer
    This a Shared service with other clients that offers a transfer with one or more stops between the Hotel chosen and the Airport. The vehicle use is accordantly with the clients sharing the Shuttle. At the airport the clients may have to wait up to 1 hour after the check in made before initiating the transfer, upon the departure, clients must contact us 48h before the departure date to know the pick-up time. The time is informed accordantly with the amount of clients sharing the transfer. The clients will not have more than 4 stops before their drop off upon arrival or 4 stops after their pick up upon departure.
  3. Private Transfer
    his Service provides a transfer between two points chosen by the client for his party only. If it’s an arrival at the airport as soon as the client arrive and make the check in the client will departure to his destination. The client won’t wait for any other client and no additional stops except if that were requested by the client (please be aware that an extra fee may be charge for the extra stop).


3. How will the client find the driver?

Some airports have reception desks, on other airports the driver or an assistant will meet the clients at the arrival hall, other airports the client may be requested to go to the coach bays (usually group bookings or shuttles). Each airport has a different set of instructions. These instructions must be integrated clearly into the costumer booking voucher.

The client will also have a 24 hour telephone contacts issued on the voucher in the event that he still has problems finding the driver, assistant or desk.


4. If the flight is delayed, will the transfer be waiting for the client?

Yes, flight arrivals times are monitored; this is why it is important that the flight details are correct.

If the client has a big delay or the flight was cancelled or the clients had be transfer for another flight please contact immediately to re-schedule the pick-up. If the client fails to advise in time a second transfer may be charged.

5. How long will the driver wait for the client to clear customs?

The driver will wait up to 60 minutes after the flight has landed. After the waiting time and if there is no sign of the passenger will the driver leave the airport.

If the clients is delayed in customs, immigration, baggage collection or lost luggage he has to call our offices within the waiting time to ensure that the driver will wait or a member of his party have to come out to advise us of the situation.
In case of a transfer at another location (train Station, Bus Station, Port, etc), the waiting time is of 10 minutes.


6. What mode of transport is offer?

We do not guarantee the type of vehicle that will be used for Standard Private Transportation or Shared Transportation.

We offer transportation between two points.
However as a general rule, and depending on the number of clients and the airport of arrival, normally the client will find that minibus and coaches are used for big parties. Small groups (1 to 4 people) travel by private car or taxi.
We reserve the right to modify the mode of transportation accordantly with availabilities.


7. Should the client put the flight arrival / departure times down taking on the time difference?

The client must provide the time that is shown on the flight tickets, without modifying because they already have the time according to the local time.

All pick-up times will be calculated automatically and confirmed to the client. On departure clients must contact 48h before the departure through our website or phone (if available) to check the pick-up time.


8. How can I check the pick-up time for the departure?

The pick-up time can be checked 02 Days before the departure, through our website or through a phone call:
Website: www.greenbus.pt/pickuptime
Telephone: 10:00-12:30 and from 14:30-18:00 – Monday to Friday - +351 221 450 150
The client must have the booking reference with him in order to check the pick up time


9. What happens if the client can’t find the driver at the airport?

The client has to call immediately to the 24h emergency telephone that is on the voucher, and the client will be directed to the driver, assistant or desk.


10. What is the baggage policy for transfers?

Each passenger is allowed one normal sized piece of baggage with a maximum weight of twenty kilos (20kg) and 55cm x 40cm x 20cm and one piece of hand baggage up to five kilos (5kg) and 35cm x 20cm x 20cm.
The vehicle to transport you will be adequate for the number of people traveling and luggage contracted. Any excess luggage must be declared at the time of booking.

Any excess baggage must be declared when you make a service booking request. You shall be liable for all additional expenses incurred, including the cost of obtaining additional vehicles to transport non-declared excess baggage and we reserve the right to refuse to carry the items of excess baggage.


11. Do the transfer cater for baby seats?

In certain destinations that the client may have booked (e.g. the European Union), the relevant authorities state that children must use an appropriate child seat until they reach 12 years of age or until they reach a height of 135 cm, except when using licensed taxis.
We recommend you bring your own baby or booster seats for children or infants.
We will endeavour to ensure that child seats are provided by our Suppliers where they have been requested
A supplement may be required for baby and booster seats, and you will be expected to fit the seat yourself.
Should you fail to notify us that minors are in your party; your transfer service shall be subject to availability of suitable child seats in the vehicle. In the event of child seats availability, an extra charge might be requested on spot. In the event there are no child seats available, the price of the service shall not be refunded and there is no liability or responsibility to you for the provision of transfer services.


12. Can the client book a transfer for the same day?

We only accept bookings up to 24 hours prior to arrival.
You may like to consider booking the return leg only.